Visitor
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4 Messages
Charged for outside repair
Had a tech out who had to replace connections outside the house. Everything inside was fine once he did that. Then I'm charged for a repair. Never been charged for outside repair to any service since that is considered the companys equipment. Very unhappy. Looking for a different provider. Customer service on the phone first said it was a 'set up charge' Then they told me the outside equipment had to be activated !?.. It was a cable line that had been working for years until a storm required new cable ends. Just trying to get every dollar they can from us !
CCEdgardo
Problem Solver
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513 Messages
2 years ago
Hi there, @lajefz. Thank you for creating a post and reaching out to us. I will be more than happy to look into the charge for you.
Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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lajefz
Visitor
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4 Messages
2 years ago
I am following up with xfinity, will update here
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