5 Messages
Charged for Now TV Latino, but never signed up.
Hello, I was charged for Now TV Latino, but I never signed up for the service. The change took effect on 08/10, and if you review the chat logs for that day, I never signed up for a streaming service. I also have email confirmation from Xfinity that I didn't have any streaming services. I talked with someone on 09/03 over chat who canceled the service, but was only able to prorate the charge for this month. I would like this charge removed entirely because I was never notified of the change in plan and never signed up for it.
XfinityJohnG
Official Employee
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3.1K Messages
3 hours ago
Thank you for reaching out to our team. I am sorry to here about that issue with the NOW Latino TV order, and I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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