Visitor
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2 Messages
Charged for not returning an item that I didn't borrow
I was charged for not returning equipment for my Internet service but I used my own modem and router and there was no where on my account that I could find what piece of equipment Xfinity thinks I have and needs to return and then I got a bill today for $120. I need this removed as I did not borrow any equipment for my Internet from Xfinity.
XfinityJon
Official Employee
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736 Messages
1 day ago
Good afternoon user_5wxr7a I can certainly understand your concern regarding unreturned equipment. We can certainly assist you further. I understand you were using your own modem, at any point did you have or were you offered an Xfinity Flex Box, or Xumo Stream Box? I ask because during your service there is $0 monthly cost at all. But upon discontinuing service, those are still rented Xfinity property essentially, if one of those was provided that could be what is generating this cost.
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