Visitor
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2 Messages
Charged for many months after Xfinity confirmed my cancellation
Hello — I'm hoping someone from Xfinity Support can help me resolve a billing dispute on my account.
On October 2, 2025 and again on October 3, 2025, Xfinity sent me confirmation emails stating that my account was being cancelled (subject: "We received your cancellation request," from xfinity@account.xfinity.com). I have PDFs of both confirmations.
Despite Xfinity confirming the cancellation in writing twice, my account continued to be charged $108 via autopay every month for the next 7 cycles (October 13, 2025 through April 13, 2026), totaling $756 in charges that occurred after the cancellation was confirmed.
Xfinity's own usage page (https://customer.xfinity.com/#/devices#usage) also shows zero data usage on my account in every month following the cancellation confirmations.
I have PDFs of both confirmation emails and full documentation of all 7 charges. I have also disabled autopay so the next scheduled charge on May 12 won't run.
Could someone from Xfinity Support please reach out so I can share the account details privately and get this resolved? I'm looking for the account to be confirmed cancelled and the $756 in post-cancellation charges refunded to my original payment method.
Thank you.
XfinityJustinC
Official Employee
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2.3K Messages
6 hours ago
Hello, @user_av2mqx thank you for reaching out over Xfinity Forums. I completely understand wanting to get assistance with the billing concern after originally receiving the confirmation emails back in October. I really appreciate all the information you've provided so far, that is really helpful and would definitely like to investigate furhter to help. I did want to help get the proper expectations set up that billing disputes typcically go back 120 days, I see you had mentioned it has been 7 billing cycles and had a question.
- After the initial contact in October, had you attempted to reach back out regarding the billing concern before today?
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