Charged for Internet That Was Not Working

Four March, April and May of 2025 my internet service was intermittent at best. I kept contacting Xfinity but it was never resolved. I ended up buying a Verizon Wireless Router and a fall back router, which would switch to Verizon when Xfinity crapped out. The XFinity service continued to deteriorate, so I bypassed the fallback and switched everything to Verizon Wireless. Not a great option for two people working remotely, but it was the only functional option.  I eventually discovered that you can't get XFinity service via their website, or their chat bot, you need to contact Comcast. After I battered my way through Comcast's gate keepers I was able to get a service tech onsite. He discovered that the equipment on the pole was damaged, and it was replaced. (CASE 1) I was told I would receive credit for the three months of service I didn't receive, and I got a case number. The case was closed without me being contacted. (CASE 2) I called Comcast again, ended up with the loyalty department, and got a second case number. It was also closed without me being contacted. I got through to the billing department and they offered me A PAYMENT PLAN FOR SERVICE I DIDN'T RECEIVE. I asked for my request for credit to be escalated. They said they would escalate my case, but it was a bald faced lie. I got transferred to a department that couldn't do anything except ask the same questions I had already asked billing. So I got transferred back to billing. Again I was offered a payment plan for service I didn't receive. The equipment was damaged. They know that the equipment was damaged. They replaced the damaged equipment. They can see the declining usage rates. I can show them I bought a Verizon wireless router. I can show them I purchased a fall-back router. Yet they refuse to follow-up. They lie, they avoid, they go deaf. I say March, April and May, and they respond with "May". The only thing they do with any consistency is extort money. They offered to prorate me for the partial service provided by their damaged equipment. We work remotely. Service that works for five minutes and then stops is destructive. That is the reason I had to buy additional equipment and services. Despite the obvious facts, Xfinity/Comcast have done nothing but extract money from me, including the extortion of cutting off my finally-working service. (CASE 3) I eventually ended up back with the loyalty department, where I have been given a third credit ticket. After interrogating the Loyalty agent I discovered that credit tickets go to a "credit department", which does not take calls and which nobody in on their "service" side can contact, other than through their ticketing system. Their entire "service" process is designed to avoid providing any actual service. I am now resigned to trying the same thing, a credit ticket, a third time. The definition of insanity. I would have been happy to switch to Comcast from DirectTV, but they have been so epically horrible that I wouldn't use their service if they paid me. Well, maybe if they paid me. I have spent in total, a full day on the phone with Xfinity, another two days troubleshooting their internet service and looking for alternatives. After two hours on the phone today, my third conversation with the loyalty department was an angry one. And they are not the ones who deserve my ire. It is their unreachable, lazy, credit department. The ones who can't be bothered to read notes or contact people who need service. If anyone knows how to contact them, please let me know. If I had another option for high speed internet I would take it. If you have a choice between Xfinity and anyone else, take anyone else.