Charged for Installation
How do I get this escalated? I'm a new customer and moved into an apartment complex. When I called to setup my account I was told in order to get high speed internet that a tech would need to come to my complex to install a fiber connection. I was prepared to pick up my router/modem and set it up myself. Instead they sent a tech who simply set up my router and did nothing else and said the apt was already set up. When I called Customer Service they said the 3rd party went to the complex and there was a faulty connection into the building so they replaced a part. I was charged $100 for this and should not have been. I simply should have picked up my router and set it up myself. I'm getting no satisfaction to getting this resolved. From the start I thought the whole "setting up the fiber into my apartment" wasn't valid but this is where I now stand, with a $100 charge!