Charged for installation when they said I wouldn’t be

Hey there, @user_zhhzks! Thank you for creating a post with your billing concerns. I'm sorry to hear about the trouble you've had with this unexpected charge, and I'd love to see what we can do to help. Our team is great to work with because we are experts in all areas of an account, including the billing details, and it would be my pleasure to take a closer look at things today :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!