3 Messages
Charged for "free" promotion. Again.
Xfinity mobile is supposed to be free for the first 12 months, that's the promotion I signed up for. However, it requires autopay to be enabled, for something that is FREE. Ok, fine. So 2 months in it quietly charges my account like I wouldn't notice. I go to the Xfinity store and the guy's face turns white when he says he can't help me and I have call the main support line; so I do. I'm transferred 3 time, the call dropped once, and I patiently spend 4 hours on hold before someone comes on and says "haha what a funny little glitch, let me refund the charges and reset the 12 free months as an apology." Cool, mission accomplished right? Well, only a single month goes by before I'm automatically charged again for a free service.
So I'm here for my monthly refund.
Please stop wasting my time or I will make this expensive.
XfinityDuron
Official Employee
•
681 Messages
9 hours ago
I do hate to hear about the mobile issues you are having at this time and I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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