Visitor
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1 Message
Charged for equipment that I returned a long time ago
Hi,
I was trying to lower my bill since my promo expired, and I realized that we have been getting charged for a router that we dropped off about 2 years ago when we got an updated one. I couldn't get through to anyone on the phone so I thought I'd try this route. I looked up if anyone else had this problem and saw that I should've been given a receipt when I dropped it off at the store but I don't believe I got one. I returned it to the xfinity location in Gaithersburg, MD. I need to find out how to get those charges reversed. That's a lot of money for something we no longer have.
Thanks for looking into all this for me and let me know what other information you need from me.
XfinityBrianH
Official Employee
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2.6K Messages
1 hour ago
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