1 Message
Charged for equipment I returned
I returned equipment years ago and just the other day when talking to an agent she informed me that I have I have been paying for a cable box that I returned years ago. I haven't had cable in years. This is unacceptable.
XfinityJamesC
Official Employee
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2.1K Messages
4 months ago
Greetings, @user_qlb8pg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this equipment charge. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_juq585
Visitor
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1 Message
21 days ago
The same for me. I have been getting a charge for a telephone modem I returned years ago. $15 per month for something I don't have and cannot use. I think it is close to 5 years later and still a charge every month. This does not feel like "diamond-level" customer service. I have been into 2 separate store locations to get help, and yet the charge persists. At this stage, I have likely paid $900 over 5 years. How can I get this charge to finally go away? I will pay for a full price modem and cancel all of my accounts? I am really at a loss, so I am trying the help community as a last resort. Anyone knows what to do?
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