Visitor
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5 Messages
Charged for equipment I never received
I noticed I was being charged for 3 small ( xid) boxes and I chatted with an online agent. Said equipment don’t have which by the way a historical search will show never even once has been activated on this account no do I know of the whereabouts of this equipment the agent removed the equipment without offer to recover monies that I have been charged for the equipment.
Then the equipment was charged back the following month without personal notice before taking that action.
This needs to be investigated and resolved now.
XfinityBrianH
Official Employee
•
2.5K Messages
15 hours ago
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