Visitor
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1 Message
Charged for equipment already returned
I canceled my services and returned my equipment on March 23, 2025 (via UPS). Received email confirmation from Xfinity that the equipment is returned. Fast forward to May 8, 2025, I still got charged $120 for supposedly not returning an equipment. [Edited: "Language"]
XfinityJoe
Official Employee
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817 Messages
1 month ago
Good morning @user_03w0wj I am sorry to hear about the unexpected charge. We would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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