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Sunday, January 11th, 2026 10:20 AM

Charged for account closed 2 months ago

It is 5am where I am and I am receiving a charge of 41.40 despite having NO SERVICES SINCE NOVEMBER. I returned my internet equipment on the night of November 18th, and transferred all my cellphones to a different carrier on the week of Thanksgiving. In December, I recieved a charge, that no one in support could explain to me, of 126.87, and then saw i was expected to pay another 30 something dollars on the app despite having closed everything. I spoke with customer service who said they would either remove this charge or they would issue a credit to cancel it out, and that they claimed to have left a note on my account. At this point, I believe it is bogus and no note was made. Ive been charged falsely.

I cannot get support through the app because I have no services anymore, but when I call, the bot tells me I must use the chat and then hangs up on me. Now I see a pending charge from the company for 41.40 long after I left and been assured on call that I owe nothing else. And my methods to try and get this handled through support and calling have not worked. The phone bot and the website will not even let me remove my card despite having no services. One of the times the bot hung up on me, I managed to get a link for a callback, but it wouldn't let me select ANY DATE other than A WEEK FROM NOW?!

I will be calling again in the morning since for some reason they have no 24/7 number, but no matter what happens with that call, I will dispute the charge with my bank. I want my card information PERMANENTLY DELETED from the billing system.

I am enraged and will never recommend Xfinity to anyone again in my life.

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Official Employee

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2.9K Messages

9 hours ago

 

user_of5uae Thanks for reaching out to us here on our Forums for help with the account closure still getting charges. We can certainly help with getting any issues fixed for you here. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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