2 Messages
Charged for a Technician
I attempted to activate Xfinity wifi 8/5 after I moved into a new apartment. After hours of trying I had to make a technician appointment. They were hours late. They explained to me that this was their equipments issue and that there would be no charge as they needed to hang new wires outside. Upon looking at my bill I was charged in full for the technician. I called customer support and they said it was a “valid” charge and would not transfer me to a supervisor. I am a new customer and am extremely upset about this. I expressed my feelings to the representative but she was less than helpful. I need a solution to this.
Accepted Solution
XfinityWilliam
Official Employee
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1.2K Messages
2 years ago
Hello @user_88eb73. We can take a look at your service installation charge and see what is going on.
Please send us a direct chat message with your full name and complete service address to
“Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
Thank you @user_88eb73 for working with us to dicuss your charges. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. Please have a safe and healthy weekend!
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