Charged for a service which was described as free by the support.

@olegy1337 

Hello,

My problem is briefly described below, you probably could check my previous support chart conversations for details.

I have a non-critical problem with the internet, I was told by support that this can only be fixed by a tech visit and that it's going to be free of charge.
I accepted the tech visit ONLY because I was told that it's going to be free for me and I asked this twice from 2 different agents, since I scheduled an appointment twice, because no one arrived during the first one. My problem is not solved (but it's not critical, my internet is working and it worked before) and in the pending bill I see a charge of 100$ for this visit. 
Last time I had a conversation with a support agent (in the chat) on the 20th of May, he said that it was a mistake of another agent and applied a 20$ credit to my account and said that he had put some notes on my account and in 7-8 days this should have a "proper" resolution, which I believe means that this charge should be completely waived.

In the pending monthly bill (which is going to arrive to my bank account on the 7th of June) I still see the increased amount, please remove this charge from my bill.

So, you had a problem with internet and had a tech visit to resolve it, which they apparently did.  You don't explain what the problem was, but if it was inside with customer owned equipment that was the problem the $100 charge would apply [it's in the TOS].  If the problem was with Xfinity owned equipment inside or with something outside of your home, then there should not be a charge of $100.

Can you elaborate, please?

Hi @olegy1337 Thank you for taking the time to reach out to us through Xfinity forums! Oh no! I'm truly sorry to hear we have left you feeling this way! 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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