Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_qseq4m
1st Topic

1 Message

Friday, August 2nd, 2024 10:00 PM

Charged for a service visit

I was charged $100 for a service visit when I was clearly told by the agent who set up the appointment I would not be charged for this visit. I asked specifically if I would be charged and they told me, no, I would not be charged I’m a longtime Xfinity customer. I am very upset with the fact that I was told one thing and another thing happened this is making me think I should leave Xfinity altogether.

Question

 • 

Updated 

4 months ago

 • Edited

21

1

0

Was this helpful?

XfinityRichard

Official Employee

 • 

1.4K Messages

4 months ago

Hi there, @user_qseq4m ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns, especially after being told you would not be charged a service visit fee. Please be assured you reached the right person to assist you and get you taken care of. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

0

0

forum icon

New to the Community?

Start Here