7 Messages
charged for a service I told them I didn't want
I had problems all day yesterday with billing and then at the end of it all I finally get things worked out, get an email and it says I was charged $5.99 for a streaming and TV service I told the woman I DID NOT WANT. I was on the phone for hours. I want a credit for that 5.99 today.
EG
Expert
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114.2K Messages
23 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.8K Messages
23 hours ago
@user_4o430w I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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