U

Visitor

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1 Message

Saturday, June 14th, 2025 3:14 AM

Charged for a random amount without any bill

On Jun 2nd, I was charged with an amount of $25.88 on my credit card. I could not see any bill for that amount and started working with customer service team. 

Each time I reached out to the team, they could not explain the charges and suggested that a refund is in progress. After almost a month of working with the team, I am raising the issue here as I have not been able to get any resolution from xfinity, either to explain the charges or to refund them

Official Employee

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1.4K Messages

1 day ago

 

user_7q0qhb Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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