Visitor
•
4 Messages
charged even though i left your services
I left your services a while back and was still charged for services i can't afford anymore. I would like to be refunded.
Visitor
•
4 Messages
I left your services a while back and was still charged for services i can't afford anymore. I would like to be refunded.
XfinityBradM
Official Employee
•
1.6K Messages
27 days ago
@user_falzhu Our team can cover your final billing with you to ensure everything is accurate and if not, we can issue the necessary adjustment to get that corrected. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
2
0