Charged after service cancellation and equipment return – Request for refun

Hello,

We returned our Xfinity equipment to an Xfinity Store on June 10, 2026, and requested that our Internet service be canceled the same day. We have the official equipment return receipt dated June 10.

However, our account continued to be billed after that date:

• $14.95 charged for the billing period beginning June 13, 2026.
• AutoPay of $13.03 was processed on July 4, 2026.

The Xfinity Assistant also indicated that there appears to be a discrepancy regarding the official service disconnect date.

We believe the account should have been disconnected on June 10, when we returned the equipment and requested cancellation.

Could an Xfinity employee please review our closed account, verify the actual disconnect date, explain why billing continued after cancellation, and issue any refund that is due?

I can provide the equipment return receipt and any additional information through a private message if needed.

Thank you.