Visitor
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1 Message
Charged after service canceled ?
I canceled services on 5/31 and returned my equipment. On 6/10 I got an email saying thank you for your payment of 24.53?! What am I being charged for and why am I being charged after I canceled my services?
XfinityBenjaminM
Official Employee
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2.1K Messages
2 years ago
@user_ab42b0 Hello! Thank you for reaching out to us here on our Community Forums. It sounds like maybe you got a Final Bill but we'll need to look at your account to see what is going on. Can you please send us a Private Message with your full name and address? Here are instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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user_131dca
Visitor
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1 Message
2 years ago
I have the same issue. Canceled the service over 2 months ago, and they keep on charging the credit card every month. It seems the company has set up billing in a way that they do not stop even if the account is closed - thereby almost conducting borderline fraud by taking people's money when they are not using any services. Unbelievable!
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