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user_ab42b0
20th Anniversary celebration
1st Topic

Visitor

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1 Message

Saturday, June 10th, 2023 2:44 PM

Closed

Charged after service canceled ?

I canceled services on 5/31 and returned my equipment. On 6/10 I got an email saying thank you for your payment of 24.53?! What am I being charged for and why am I being charged after I canceled my services? 

Question

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Updated 

2 years ago

56

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XfinityBenjaminM

Official Employee

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2.2K Messages

2 years ago

@user_ab42b0 Hello! Thank you for reaching out to us here on our Community Forums. It sounds like maybe you got a Final Bill but we'll need to look at your account to see what is going on. Can you please send us a Private Message with your full name and address? Here are instructions on how to send us a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

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user_131dca

Visitor

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1 Message

2 years ago

I have the same issue.  Canceled the service over 2 months ago, and they keep on charging the credit card every month.  It seems the company has set up billing in a way that they do not stop even if the account is closed - thereby almost conducting borderline fraud by taking people's money when they are not using any services.  Unbelievable!

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CCElizabeth

Problem Solver

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908 Messages

@user_131dcca thank you for reaching out about your billing concerns. You should definitely not be receiving recurring bills after disconnecting your account. I would love to look into this for you and help. 

 

Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
 
 1. Click "Sign In" if necessary
 2. Click the "Direct Messaging" icon (upper right corner of this page)
 3. Click the "New message" (pencil and paper) icon
 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
 5. Type your message in the text area near the bottom of the window
 6. Press Enter to send your message
 
I look forward to working with you soon!

I no longer work for Comcast.

2 years ago

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