Charged After Cancelling

Hi,

I transferred my account to a roommate when I moved out in August. I received a message from Xfinity saying my case was closed and no further action was required. I'm now being charged $246 for the past several months of service, even though I did not live in that apartment and was told that my account had been cancelled. I would like to get this resolved as soon as possible. Thank you!

Responses

XfinityKrista

Official Employee

•

1.5K Messages

1 year ago

Hello @user_004ect, thank you for taking the time to reach out on social media. I understand your concern with the charges, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_004ect

Charged After Cancelling

XfinityKrista

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