Visitor
•
1 Message
Charged after cancelling service
I have cancelled Xfinity and been told twice that I wouldn’t owe any more money and have still had to pay. I had an autopay come out today of 55 dollars. I do not have any Xfinity services. I have returned my equipment. I don’t owe anything else and I cannot get ahold of a real person to fix my issue.
XfinityJoe
Official Employee
•
1.3K Messages
3 hours ago
Good morning @user_kekjx2 our team would be happy to review the account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
0
0