Visitor
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1 Message
Charged after cancellation
I talked to a representative who ended my service. The next day I was billed for a monthly rate that was higher than its been before. Will I be refunded for this charge?
Visitor
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1 Message
I talked to a representative who ended my service. The next day I was billed for a monthly rate that was higher than its been before. Will I be refunded for this charge?
Community Best Answer
XfinityAbby
Official Employee
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1.1K Messages
14 days ago
Hello @user_jivzw2 thank you for taking the time to reach out to us! Did you get a confirmation email that your service has ended? Also, when you do cancel your services it takes about 30 days for any final billing statement to post to the account which will give you an accurate look at what you may owe or if you have any credits due back to you. If you got a new bill the next day that would not be that final billing statement yet.
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EG
Expert
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119.5K Messages
11 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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