Visitor

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2 Messages

Saturday, October 18th, 2025

Charged after cancellation

I moved out of state sooner than I thought and cancelled my xfinity subscription yet I am still being charged $70 which is outrageous when I have not used a single bit of it and because I got charged I looked and it seems im still active???

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Official Employee

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2.7K Messages

22 hours ago

 

chaomex, Hi there! Thanks for taking the time out of your Saturday to reach out. Congrats on the move. We will surely miss your business and can understand the concern when seeing a charge after cancelling services. You've come to the right place. Our team of experts specializes in resolving billing concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

Visitor

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3 Messages

20 hours ago

I also was charged for my mobile phone after cancelling it and unfortunately didn't catch their mistake until over 1.5 years later (because I saw "xfinity" as the bill and thought it was just my wifi)...... Xfinity's mistake has ended up costing me hundreds of dollars for a service I didn't use. :( Customer service only gave me a 3 month refund when I called, saying I had three months to dispute any charges. I'm hoping to get the remaining $652 back.

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