New Poster
•
4 Messages
Charged after cancellation
I canceled on 2/25/2025, but I was billed for this month. The credit card auto pay is on.
I don't owe any equipment either. I had been a customer from 2017 for 8 years.
please let me know when will I get my money back
some experts of the chat I had with your agent onFeb-25-2025
I am just waiting for final confirmation of disconnection. I am confirming the disconnection... I have successfully disconnected your account for February 25th. Here is your order disconnection ID:1002027945542024 thank you so much...can you please email me about the disconnection order id Your welcome. You will receive the email confirmation shortly. Thank you for the help have a great day I'm happy I was able to help you. Is there anything else I can help you with? I still didn't receive the email No worries, it's successfully disconnected, so you will receive the email sometime. ok thank you have a goodday good bye 3:26 pm
XfinityKei
Official Employee
•
1.9K Messages
7 months ago
@master9991 Thanks for coming to our community for help with your disconnection and refund concerns. For disconnected accounts with credits we typically refund that back to our customers. I can provide more details on your account. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
3
0