1 Message
Charged after cancellation
I cancelled my account on August 6, 2024.
Today I was charged for another month of full service. I should not have been charged. I would like a refund of this charge and for my account to be deactivated.
1 Message
I cancelled my account on August 6, 2024.
Today I was charged for another month of full service. I should not have been charged. I would like a refund of this charge and for my account to be deactivated.
XfinityAdrienne
Official Employee
•
911 Messages
3 months ago
Hey there, user_12nglp! Thank you so much for taking the time to reach out to us here on the Xfinity Forum! I am very sorry to hear about the experience with the billing. We would be happy to dive into the account and share any details regarding the billing/refund. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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• Press Enter to send it
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