2 Messages
Charged after cancellation
I cancelled Xfinity internet in April, 2024. I was billed automatically again in May and disputed the charge with credit card company when Xfinity did not reverse it. Also Xfinity keeps asking for equipment that I do not have. So now I am being billed for that. I also turned off auto-pay and am being billed extra for that. Of course, I won't be paying any of these charges. If anybody has an idea on how to get this harassment stopped, I'd love to know. I have already contacted Xfinity multiple times via phone, e-mail, and text - presumably chatbots? Thanks in advance
EG
Expert
•
110.4K Messages
11 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityLinda
Official Employee
•
1.8K Messages
11 months ago
@EG Thank you!
We appreciate you connecting with us here in our community, @user_riqs4h, about your billing concerns. It is never a pleasant time when you get billed for services you no longer have. We are happy to look into this and the outstanding equipment fees as well. Please send us a Direct Message with your full name and address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
EG
Expert
•
110.4K Messages
11 months ago
Quite welcome @XfinityLinda !
1
0