1 Message
Charged After Cancellation
I cancelled my service with Xfinity on October 25th and had already paid my bill for October on the 3rd. Today, November 3rd, I was charged for November service, another $55. I turned in all my equipment on the 25th and have not used Xfinity services at all since. When I log into the app, it tells me my service has been disconnected, so why am I being charged? How do I get a refund for being charged for November?
XfinityAngie
Official Employee
•
1.9K Messages
2 years ago
@MossIsHoly, Thank you for reaching out to Xfinity Support with your billing concern. We bill 30 days in advance. When you canceled your service on the 25th of October, your November bill was already in progress. Anything you overpaid will be refunded to you within 4 weeks to the last payment method that was used unless there were early termination fees. If you would like us to take a closer look at your account, please send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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