Charged after Cancellation

I cancelled my services and the last day was September 3rd. Today, September 23, I was billed for the dates September 7-October 6, which are days I am not receiving any services and had all my equipment returned before this period too. On top of that, I was charged $15 more than what my previous monthly charges were. Very confused and very disappointed.

also when I call the automated response wouldn’t connect me to a person to talk to because my account is closed! Very frustrated give it that my new home is still an xfinity household, just under another account.

Responses

XfinityMacey

Official Employee

•

435 Messages

1 d ago

Good morning, @user_169a13, and thank you for reaching out through our Community Forums team for help with your account and billing concerns. I would be alarmed as well to receive a bill after closing an account. You've come to the right place for help in getting this figured out today. To get started, please send us a Private Chat message, and we'll be happy to help.

Here's the detailed steps to send a Private Chat Message:

Click "Sign In" if necessary
Click the "Private Chat Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.

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Billing

user_169a13

Charged after Cancellation

XfinityMacey

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