1 Message

Fri, Sep 23, 2022 11:23 AM

Charged after Cancellation

I cancelled my services and the last day was September 3rd. Today, September 23, I was billed for the dates September 7-October 6, which are days I am not receiving any services and had all my equipment returned before this period too. On top of that, I was charged $15 more than what my previous monthly charges were. Very confused and very disappointed. 

also when I call the automated response wouldn’t connect me to a person to talk to because my account is closed! Very frustrated give it that my new home is still an xfinity household, just under another account. 


Official Employee


435 Messages

1 d ago

Good morning, @user_169a13, and thank you for reaching out through our Community Forums team for help with your account and billing concerns. I would be alarmed as well to receive a bill after closing an account. You've come to the right place for help in getting this figured out today. To get started, please send us a Private Chat message, and we'll be happy to help.


Here's the detailed steps to send a Private Chat Message:

  • Click "Sign In" if necessary
  • Click the "Private Chat Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message.


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