Visitor
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1 Message
Charged after Cancellation
I cancelled my services and the last day was September 3rd. Today, September 23, I was billed for the dates September 7-October 6, which are days I am not receiving any services and had all my equipment returned before this period too. On top of that, I was charged $15 more than what my previous monthly charges were. Very confused and very disappointed.
also when I call the automated response wouldn’t connect me to a person to talk to because my account is closed! Very frustrated give it that my new home is still an xfinity household, just under another account.
CCMacey
Gold Problem Solver
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541 Messages
3 years ago
Good morning, @user_169a13, and thank you for reaching out through our Community Forums team for help with your account and billing concerns. I would be alarmed as well to receive a bill after closing an account. You've come to the right place for help in getting this figured out today. To get started, please send us a Private Chat message, and we'll be happy to help.
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