Visitor
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1 Message
Charged after cancellation
I cancelled my service and It was processed on August 24th, but today September 9th I’m being charged for the whole amount
Visitor
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1 Message
I cancelled my service and It was processed on August 24th, but today September 9th I’m being charged for the whole amount
CCAnna
Problem Solver
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874 Messages
2 years ago
Thank you for reaching out over Xfinity Forums @user_80913e. I can certainly understand the worry of an unexpected bill. It is likely that the bill you received will be adjusted for the time you did not have service. At Comcast, we bill in advance.
Say hypothetically, your most recent bill printed on 8/25 for service dates of 8/15 to 9/14. You will get credits back for service not used from 8/24 to 9/14. Even though you canceled on 8/24 that bill was already set to process and likely could not be stopped. The final bill typically will print 2-4 weeks after disconnection. You also, will have limited access to the My Account App to view and pay the final bill if needed.
Don't forget to make sure all rented equipment is turned into us. We don't send out boxes for equipment, but we do partner with UPS. UPS will take the equipment, box it up, and send it back (free of charge). You can also visit our digital return center, print a label, and have UPS pick it up. Just follow this link; https://comca.st/3cOZuUW. If you are owed money back from the final bill, all equipment must be returned before the credit will be issued.
I hope this information helps with understanding the process. Did you have any further questions or concerns?
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user_06016c
Visitor
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8 Messages
2 years ago
Same here. I canceled on 9/7/2022, but I was billed for September, October, and November, this is after I spoke to someone on the phone in September who was saying they will issue me a refund, but instead, they charged $47, $47, and $72. Last time, when I canceled, Xfinity charged me for 6 months until my credit card altered me. What's worse is that the app keeps saying I have a balance overdue, I had auto payment and pay on time each month but the app tricks me to pay the double payment. I am pulling out all my bills and I am disputing with my credit card. Never trust this company again. Further customer service does not pick up, it says I don't have an account so the same message circles back. Called 10 times lost 2 hours.
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user_12b20e
Visitor
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2 Messages
2 years ago
Cancelled my internet service and charged after service cancellation and still sends bills for following month, called to customer service and was unable to get to talk with agent after waiting an hour on line. What kind of service is this ?
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user_06016c
Visitor
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8 Messages
2 years ago
further Xfinity mobile has been charging my credit card, I found three months of charge. I have never signed up with them, and never used their service for one single day... they did send me a sims card for promotion, but their price is higher also customer service was not responsive, so I have been a T-moble customer, and NEVER used Xfinity mobile for one day. they have their payment collection keep calling me, when I explained, they just said sorry, but we cannot cancel or pay you back, please get to customer service. I told Xfinity I will take legal steps. As my times are wasted and I have been wrongfully charged. so please contact me for a class action suit, at Thank you. The more of us the stronger we are. let us work together on this.
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user_299457
Visitor
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1 Message
2 years ago
I also had my account charged after cancellation, with a cancellation number, and it's literally impossible to get someone on the phone to fix it. It's literally criminal.
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user_4fe25a
Visitor
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2 Messages
2 years ago
I was told I would get unlimited data and a free iPhone when I transferred my number. However the plan was pay by the gig, very very nice trick. All I wanted was cheaper internet originally… they failed to mention the $25 per month promo…and originally I was just gonna pay $50 after they changed to $67 for very basic speeds.
Lyn offered me $35 for internet and $15 for the phone. So I figured it was the best deal I would get (stupidly). She told me I only had to pay a one time $25 fee. Once realizing data was pay by the gig I canceled my xfinity mobile service after discussing options with another employee. He said I could return the phone and be refunded.
On my desktop and mobile device it says I owe $400 something for the phone. And I owe $42 for next month.
Fun fact, removing autopay is not an option anywhere. Also cannot get these charges to go away after shipping back the phone. Never even opened the box in fear something would go terribly wrong.
Now I have constant paranoia after 12 hours of conversations, many of which I recorded including the original false offer from Lyn. Reading others stories kind of made it worse. Honestly why would a company want to attack people on such personal levels. Now I’m getting spam emails saying I owe hundreds for new activation. And 2 modems with 4k streaming boxes showed up to my house uninvited. When the employees walk you through it over the phone they claim not to worry and they are experts. Nothing will be mailed to you. It’s all lies. Funny thing is they seem to be willing to go the distance against your credit report in hopes of collecting any kind of money. In a way it’s genius. Probably not legal but a genius scam. Lesson learned? Comcast has been known to do sketchy things over the years but this is a new level. Once I get out I’m never coming back.
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