M

Visitor

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1 Message

Sun, Jun 20, 2021 3:33 AM

Closed

Charged after cancellation

I canceled my Xfinity and paid my last bill on June 10th. Now I have a new bill for new plan but I am being billed for June 23rd - July 11th on cancelled plan. 

Official Employee

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483 Messages

7 m ago

Hello, @MelSki_84! Thank you for reaching out here in our forums for help with your bill.

 

We bill in advance, so the system may have generated the billing statement for next month prior to recognizing the services are disconnected. I'm sorry to hear you've disconnected your account, but I can definitely take a look into the charges to ensure you're only charged for the dates your services were active. If the disconnect is processed on the date requested, the system will automatically refund the future charges to the account balance. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

Visitor

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1 Message

4 m ago

Yeah, this is their whole scam. Any time I've canceled with Comcast, I've had them continue to charge me. In fact, I'm having to deal with it right now, AGAIN. I canceled service 2 weeks ago, was told my final charge was around $20. Instead they've charged me the full charge of $80 AND it appears my service is still active. Currently chatting with customer service who is nice, and keeps thanking me for my patience but is not giving me answers. Customer service told me I need to deactivate autopay. Seriously? I'm pretty sure canceling service should disable them from charging me? No? Next step I will be calling my credit card company for a chargeback. I will never, ever, ever, ever use Comcast again. 

Official Employee

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584 Messages

Hi, @user_6d0132. Thank you for bringing this to our attention. I promise it is not our intention to provide lip service without any real answers. If you'd like either now or after chatting with the other representitive. We can definitely get you the answers you are looking for and find a resolution for you. I want to turn this experience around for you. If you want to go ahead and direct message us, please include your name and address in full.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3lRkBXk

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

Same issue. Changed plans 2 in august to a plan where I was supposed be charged $40/month. They charge me $60 for the past 2 months. I contacted multiple times for a refund and have still received nothing. Costumer service was consistently rude and unhelpful. The last time I spoke with them I was told I would be refunded for the past 2 months I was charged over and I asked them to cancel my subscriptions. Never received any refunds and I was charged again this month although my account shows no subscriptions. On top of that they charged me well over $100 for canceling my subscription when I only had completed my 1 year contract. The new subscription I cancelled after 2 months was because xfinity was not upholding the terms of the contract ($40/mo). I don’t see why I am being charged over $100 for breaking a contract that xfinity never adhered to in the first place. Meanwhile my speeds have never been anywhere near what they said they would be (100mb/sec) and have been below 10 mb/sec every time I have run a test. I’m lucky if I can get 1 device in my house to run on wifi. On top of this the prompts to reach customer service on my app and by phone no longer allow me to reach a customer service representative, so I now have to physically go to a store to request refunds for the now past 3 months I have been wrongfully charged. The worst service I have ever had. DO NOT USE XFINITY!!!! They will squeeze you dry for absolute worst internet service that they can never fix or improve and then charge you even more when you cancel because they are completely incompetent and don’t give a <Edited for guideline violation> about their customers.  

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Visitor

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1 Message

3 m ago

yes i am a victim of their ghost bill as well

Official Employee

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817 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I would love to take a look at your billing to see what is going on and make sure that everything is accurate. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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