Visitor
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3 Messages
Charged after cancellation for 1.5 years - would like a refund
Does anyone know how to request a refund? I cancelled my mobile services over the phone in December 2023 and was given a refund for that month. The refund is clearly shown. The next month I was charged a strange $4 and then the next month my regular billing started up again. I unfortunately didn't catch their mistake because my xfinity wifi is billed under the same name. These mobile charges didn't stop until I caught the mistake recently, costing me hundreds of dollars for a service I had cancelled. I called customer services and requested a refund for the last year and eight months, but I was only given a three-month refund. Does anyone know where I can request the rest of it? ($652)
XfinityAmira
Official Employee
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4.4K Messages
20 hours ago
Hello user_hpvjyn! Thanks for taking the time to visit our Xfinity Forum. Although you're no longer a customer with us, we very much appreciate the time you were. Our policy around unauthorized charges is limited to disputes raised within 120 days. So, for Xfinity Mobile's credit policy, credits should not be applied for the same reason within a three-month period. This implies that backdating credits beyond three months for the same issue is not allowed. We would only be able to backdate and credit those charges for 3 months.
Any further support would have to go to our Xfinity Mobile department directly through any of the following methods:
Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and we appreciate your understanding.
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