Charged after canceling service with a representative over the phone.

We have repeatedly tried to cancel our internet service with Xfinity, and continue to be charged. We no longer use ANY Xfinity services, and have not for some time now. I scheduled a phone call with an agent and we were able to, I was told, get the service cancelled. Now I've just been charged again, for another months service. This is absolutely unacceptable, and the fact that customer service is IMPOSSIBLE to get in touch with, makes it that much worse. I've been charged $138 and change for services that I haven't used for MONTHS. I need to speak with a human about this. Your website is trash, and unhelpful. Your chat assistant is trash, and unhelpful. And unfortunately, the one person I have dealt with, who told me it was solved, done, and dealt with, also turned out to be unhelpful in the end. Clearly. We are hours away from any Xfinity store. The lack of customer service is shameful. Let's see how this works. Also, there's no "Direct Message" button anywhere on this website, so please do not direct me to that.