1 Message
Charged after cancelation
I canceled my service Aug 31, 2024 and received an email verification with that date.
1. Why was I auto charged $74 on Sept 04, 2024 with my "current billing cycle" ending on Sept 12? My service should be canceled.
2. Will there be more mysterious charges in the future?
3. Can I receive a refund for the Sept 04, 2024 charge of $74? My mailing address has changed but the website doesn't think it's valid so I can't update it.
I am no longer in a timezone where it is easy to call or chat. Please help me. Account # [Edited: Personal Information]
XfinityBillie
Official Employee
•
2.8K Messages
3 months ago
@user_4tx8tk Thank you for taking the time to reach out to us here on our Xfinity Forums. We'd be more than happy to take a look and further assist you with getting the final bill to address updated. Please send us a DM to Xfinity Support with your full name and address to get started.
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