1 Message
Charged a $100 one-time fee despite service agent telling me it was free
Hi,
I spoke with a customer service agent 1 month ago regarding having a technician configure my building to receive internet service. The technician simply added a splitter to the basement connection. The service agent specifically mentioned the service being free and adding a note such that any potential service fees would be waived.
I request that this fee be waived on the grounds that I was promised the technician visit would be free and that any service fees would otherwise be waived. Please let me know if you require more information. Thank you!
XfinityAlfonso
Official Employee
•
1.6K Messages
2 years ago
Good Evening @ericbz thank you for taking the time to reach out to us regarding this service fee. If you were promised that a fee would be waived or not charged, we do want to accommodate that as much as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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user_6b2f28
1 Message
2 years ago
We're always happy to help. Thanks for taking the time to reach out to us here.
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