1 Message
Charged a $100 Fee for Line Installer's Mistake
I had an outage some time ago, the technician that showed up fixed the issue, but he ordered the underground line connecting my house be replaced.
When this work was done, they messed up the install of the cable and I had NO service following that installation.
I had to have another technician out and now I'm being charged $100 plus tax for that follow-up.
What is the deal with this?
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
Thank you for reaching out @user_d14469 Normally when you are setting up services you do agree to the following: I agree that if an Xfinity technician is required to complete the installation, I will be charged a Professional Installation fee of $100. This $100.00 installation fee is necessary as it covers the cost of any outdoor/indoor repairs, replacements, and reconfiguration of the wiring during the appointment to complete the installation of your services. That being said I would be happy to review the account charges with you.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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