Visitor
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1 Message
Charged $90 by mistake
I am writing to let you know why I am being charged $90 when my plan is $35.
It shows you guys changed my plan but I never gave any permission or consulted about this. How can you change my plans like this. I want my charges to be dispute
XfinityRaul
Official Employee
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3.2K Messages
8 hours ago
@user_ayhgai Thanks for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what I can do to help resolve this with you.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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