1 Message
Charged $50 extra for going over 1.2 tb but shouldn't have
My latest bill (which was autopayed) had an extra $50 charge for going over 1.2 TB, however in December I was only at 1000 GB of usage. In November I went over, but I was given a courtesy month for that. As such, I don't believe the $50 charge should be there, especially for the bill I got just now in January. Please give me my money back.
Also please fix your website and app, they are genuinely terrible. Let me view my data usage beyond 3 months without having to talk to a chat bot from the early 2000s.
EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2K Messages
1 year ago
@two135 Thank you for reaching out via our Xfinity Community Forums. I would be happy to review your billing and data usage with you to see why that charge was applied as well as how you have your profile set up on the Xfinity app. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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