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online247
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Frequent Visitor

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11 Messages

Sunday, November 24th, 2024 5:28 PM

Closed

charged 49.99 they said was removed, it was not.

this is maddening the agents are acting with impunity. said they would confirm, they did not. over 2 hours of chatting over 3 days, they say how was your weekend, what is your email? why would they do this to their own customers? my request to talk to a supervisor is ignored.

Question

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Updated 

1 month ago

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XfinityRoberto

Official Employee

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1.5K Messages

1 month ago

Hi there @online247. I am sorry to hear about your current customer experience with our specialist. You are in the right place and we are happy to assist you today. Can you please provide us with more details on your concern and questions. 

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online247

Frequent Visitor

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11 Messages

how do I provide my personal info on this public forum.

1 month ago

0

XfinityRoberto

Official Employee

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1.5K Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

online247

Frequent Visitor

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11 Messages

I just found your reply and did what you said thanks.

1 month ago

0

XfinityThomasC

Official Employee

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2.1K Messages

1 month ago

u/online247 We want to thank you for reaching out on the Community Forum for support with the unauthorized charge issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

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online247

Frequent Visitor

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11 Messages

officially resolved charge removed.

1 month ago

0

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