Charged $100 Unreturned Equipment Fee — Returned via UPS with Tracking Proof

I need help from the Digital Care Team to resolve an incorrect $100 "Unreturned Equipment" charge on my account.

I disconnected my Xfinity services and returned all equipment approximately one month ago via UPS. Despite this, my bill dated March 15, 2026 shows a $100 charge (2 devices × $50 each) for unreturned equipment.

The facts:

• UPS tracking number [Edited - Personal Information] confirms the equipment was delivered to Xfinity's return location

• Both devices in dispute have serial numbers [Edited - Personal Information] and [Edited - Personal Information]

• My account also shows an existing credit of $13.17 that should be refunded since my account is now closed

What happened when I contacted support:

• Chat agents are claiming not all equipment was returned

• I was told to go to a store, which is unreasonable when I have UPS proof of delivery

• I was unable to reach a supervisor through chat

I am requesting that an Xfinity representative:

1. Verify my return using UPS tracking [Edited - Personal Information]

2. Update my account to show both devices as returned

3. Remove the $100 unreturned equipment fee

4. Process a refund of my $13.17 credit balance

Please DM me so I can provide my full account details, serial numbers, bill, and UPS tracking screenshot.