1 Message
Charged $100 for Technician Visit
I was charged $100 for an in home visit for Xfinity to fix their own Xfinity problems. My internet was slow and constantly dropping out. When the technician came out, he moved the location of the router and swapped it out which seemed to fix the issue.
How am I charged this $100? The router and everything is property of Comcast. This is a SERVICE that comcast provides and it is not my issue that you provide sub-par equipment.
I need to get this credited back to my account as none of this was told to me. The Xfinity app is the one who scheduled the appointment and there was no mention of this fee. Xfinity hides all contact information to live agents and I can't get through the App to connect me.
PLEASE CREDIT THIS MONEY BACK TO ME!
XfinityKassie
Official Employee
•
1.9K Messages
2 years ago
@user_b6lq12 Good morning! Thank you for reaching out to our Community Forums Team and sharing your experience. I'm happy to hear we were able to resolve the issue with our visit. I can see how having an unexpected charge would be frustrating. I'm happy to take a look into the charge, and make any necessary adjustments. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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