Visitor
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1 Message
Charged $100 for tech visit
I was charged $100 for a tech to come out and fix an issue he said was caused by a connection in the green box across the street from me. The issue was not with our own equipment and we had no service for over two days as a result. I am also a loyal customer since 1996. I have paid enough over all these years that I should not have to pay for an issue I didn't cause. I am asking that this fee be removed from my bill or refunded if it doesn't happen before my auto pay takes place. Thank you.
Accepted Solution
XfinityAldrik
Official Employee
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2.5K Messages
3 days ago
Thanks for reaching out @user_maeder! We truly appreciate your loyalty with us since 1996! Being without service for over two days is already disruptive enough, and then seeing a $100 charge for a visit related to an issue outside your home would feel incredibly unfair. Anyone in your position would question that.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAldrik
Official Employee
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2.5K Messages
2 hours ago
Thank again for reaching out to us @user_maeder! I’m glad we could assist with crediting this appointment charge. With the charge reversed, you should receive a notification about the credit being applied within 48 hours. The credit will appear on the PDF of your bill on the next billing cycle when generates.
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