Skip to main content

    Support

    Offers

U
user_17koue
1st Topic

1 Message

Wednesday, October 4th, 2023 12:18 AM

Closed

Charged $100 fee after being promised it would be waived

I recently moved to a new apartment and opted for self set up for Xfinity equipment I already had. After it not working initially I talked to customer service for about an hour who tried many things and then said he would send a technician out to look. He PROMISED me that this fee would be entirely waived which gave me a great impression of Xfinity s customer service. However now I am seeing this full fee pop up on my bill. I have seen several similar posts so I'm guessing this is an ongoing issue and would very much like to resolve it. Thank you 

Question

 • 

Updated 

1 year ago

149

1

0

XfinityMartyR

Official Employee

 • 

2K Messages

2 years ago

Hi @user_17koue. Thank you for reaching out to our Community Forums with your billing concern today. We would be more than happy to look into the installation charge that you have been billed. Please send us a direct message, so we can gather some additional details. Thank you! 

 

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

2

0

user_mi073c

1 Message

Xfinty had lie to me many time to waive my bill due to me not having no service for a month and still wants me to pay and I haven’t been using the service and they say I did 

1 year ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_mi073c

I want to be sure we can get everything figured out for you with your billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here