1 Message

Wed, Jun 29, 2022 7:20 PM

Charged 100 dollar technician fee for outside Comcast issue

The equipment outside of my home had an issue with the cables. The connectors and lines were destroyed and it had to be replaced by a technician. When starting my service, it confirmed that the service was working at the home. Assuming a technician would not be needed. However, after activating it still didn't work so they had to send a technician to fix an issue on their end. Now they are charging me for the visit. Just got off the phone with a customer service leader and she said she has the ability to remove the charge and is choosing not to waive it. Why would a customer be responsible for paying this? 

Official Employee


289 Messages

2 m ago

Hi, @user_f838f7


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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