Charge

I am being charged for service I no longer have. I have called numerous times as well as gone to the store.

What do you suggest I do?? I'd like to talk to someone that actually knows what they are doing..

Responses

XfinityChristy

Official Employee

•

1.9K Messages

2 months ago

Hello, user_165vt2, thank you for reaching out via our Xfinity Community Forums. I understand your frustration with being charged for a service you no longer have, especially after multiple calls and store visits. That's definitely not the experience we want you to have. We truly appreciate you reaching out to us here.

I want to get this resolved for you as quickly as possible. To get started, would you please send me a direct message with your full name and service address? I'll personally into your account and work to get those charges corrected.

To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_165vt2

Charge

XfinityChristy

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