Charge on bill

user_pappc1 Thank you so much for stopping in for help with the fee you received. A fee for processing payments would only be applied if you needed assistance from an agent to process your payment. We offer payment kiosks at most store locations to help with payments, so you do not need to wait for an agent to help. I would be happy to help see if there is anything we can do to help with this charge due to the error.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.