Visitor
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1 Message
Charge for Xfinity stream box
I have been charged $120 for an Xfinity Stream box after it taking months to get Xfinity to cancel service. I asked at the time what I needed to return and they said the modem only. Now, I have a bill and can't locate a streaming box anywhere. Not sure if the previous tenant tossed it or took it. $120 seems outrageous for a streaming box that is several years old given Fire sticks and Roku's models go for under $50 and you can buy a Xumo streaming box (Xfinity type) for $60.
EG
Expert
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117.2K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.8K Messages
6 hours ago
Greetings, @user_mbiewl! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unreturned equipment fee. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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