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Monday, June 3rd, 2024 7:18 AM

Charge for Technician Visit

I was charged a 100 dollars for a technician visit when he came out he had to replace a wire in the house. This is absolutely absurd to pay 100 dollars when a wire needed to replace. Should be included in my service since I needed him to come out and replace the wire

Official Employee

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676 Messages

1 month ago

user_86jtvi we are happy to take a look into this, please send a direct message. Thank you 
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name, full name for the account and full address. Anything that we can post here for community feedback will help others in a similar situation. 
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