2 Messages
Charge for being over the data usage threshold
It seems like users are paying for the 1229 Gig of data per month. Why they are charged for being just over by a couple of Gigabyte of data and did not got any credit/refund for not using the total of 1229gig of data on the other month? This is frustrated and not fair for the consumers.
XfinityThomasC
Official Employee
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2.5K Messages
4 months ago
Hello, @user_pri5m9
Customers exceeding this amount of data in one calendar month will be notified by email, text message and X1 notifications (if opted in). Plus, once every 12 months, customers will also receive a courtesy month of usage overage charges. You will see the overage charge on the next billing statement. However, you'll also see a courtesy credit for the charges.
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BruceW
Gold Problem Solver
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26.3K Messages
4 months ago
Details about overage fees, courtesy months and more is available at https://www.xfinity.com/support/articles/data-usage-plan.
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